Terms & conditions

BLUBAG GENERAL TERMS AND CONDITIONS OF SALE

Version of 02-2023

Article 1: ACTIVITY AND SCOPE

BluBag ensures any form of delivery on the express condition that it cannot compromise the safety of the driving personnel and that the delivery is fully compatible with regulatory working and safety conditions.

The purpose of these terms and conditions is to define the modalities of execution by BLUBAG, as Transport Organizer (T.O.) in any capacity whatsoever, of the activities and services relating to the physical movement of consignments and / or the management of the flows of goods, packaged or not, of any kind, from all sources, for all destinations, at a freely agreed price ensuring fair remuneration for services rendered, both in the home market and overseas.

Any engagement or operation with BLUBAG constitutes the unreserved acceptance by the Principal of the conditions defined below.Regardless of the method of transport used, these conditions regulate the relationship between the Customer and BLUBAG.

No special conditions or other general conditions emanating from the Principal (Client) shall prevail thereover, unless formally accepted by BluBag.

Article 2: DEFINITIONS

For the purposes of these Terms and Conditions, the terms below are defined as follows:

A) Principal (or Client) By Principal (or Client), we mean the party who contracts the service with BluBag. (B) Consignee Consignee means the party designated by the Principal or his representative, for whom the delivery is made. The Consignee becomes party to the contract of carriage as soon as it is drawn up. (C) Packages Package means an object or an assembly of material composed of several objects, whatever their weight, dimensions and volume, constituting a unit load when handed over for transport (bin, cage, crate, canteen, cardboard, container, envelope, bundle, drum, package, strapped or filmed pallet, roll, bag, suitcase, etc…), which are packaged by the consignor before taking over, even if the contents are detailed in the transport document. (D) Consignment Consignment means the quantity of goods, including packaging and load support, actually placed at the same time at the disposal of the transport and/or logistics operator and whose movement is requested by the same Principal for the same Consignee from a single place of loading to a single place of unloading.

Article 3: Obligations of the Principal (or Client)

a)Packaging The goods must be prepared, packaged, marked or countermarked at the time of delivery to the T.O., in such a way as to withstand transport under normal conditions, as well as the successive handling operations which necessarily occur during the course of these operations. It must not constitute a hazard for driving or handling personnel, the environment, the safety of transport units, other goods transported or stored, vehicles or third parties. In the event that the Principal entrusts goods to the T.O. which violate the aforementioned provisions, these would be transported at the risk and peril of the Principal and under discharge of all liability by the T.O. b)Labelling Each package, object or load support must be clearly labeled.

This labeling, which may be affixed by the Principal, shall be provided by the T.O. This labeling shall allow immediate and unequivocal identification of the Consignor, the Consignee, the place of delivery and the nature of the goods. It is clearly understood that much of the information, including but not limited to: information concerning the Consignor, the delivery address, the contacts of the Consignee, the nature of the goods declared, etc., is the sole responsibility of the Principal and shall in no case engage the responsibility of the T.O.. The information on the labels must correspond to those on the transport document. c)Declarative obligations The Principal shall be liable for all consequences of the absence, insufficiency or defect of the packaging, packing, marking or labeling, as well as for failure to provide information and declaration on the nature and particularities of the goods, for example, dangerous goods. The Principal alone shall bear the consequences, whatever they may be, resulting from erroneous, incomplete, inapplicable or late declarations or documents. d)Reserves In case of loss, damage or any other deterioration suffered by the goods, or in case of delay, it is the responsibility of the Consignee and / or the receiver to make regular and sufficient findings, to take reasoned reserves and in general to carry out all acts useful for the preservation of remedies and to confirm said reservations in the legal forms and deadlines, failing which no action in guarantee may be brought against BluBag or its substitutes. (E) Refusal or failure of the Consignee In the event of refusal of the goods by the Consignee, as in the event of default of the latter for any reason whatsoever, all initial and additional costs due and incurred for the goods shall remain automatically the responsibility of the Principal. e)Customs formalities In the event that customs operations have to be carried out, the Principal guarantees the T.O. of all financial consequences arising from erroneous instructions, inapplicable documents, etc. generally resulting in the settlement of additional duties and/or taxes, fines, etc. of the administration concerned.

Article 4: TRANSPORT RESTRICTION

The T.O. refuses:

- goods liable to cause damage to persons, equipment, the environment or other goods transported and those which represent risks for transport which the T.O. considers unable to accept, and in particular all goods listed below, without this list being exhaustive: - Jewelry, timepieces, whether or not partly composed of precious metals, pearls, precious and semi-precious stones, gold or silver ware, coins, gold or silver ingots, coins, powder in cyanide or residue form, or any other mineral form, platinum and other precious metals, means of payment, banknotes, checks, bank cards, currencies, stocks, bonds, coupons, restaurant tickets, holiday vouchers, gift vouchers, active telephone cards, discount vouchers, securities and securities of any kind, coins of any state, tax stamps, postage stamps, lottery and PMU tickets, responses to tenders or pre-qualification dossiers in the context of contract awards; - Photographs, negatives, plans, layers, discs, magnetic tapes of which the originator has not previously kept a duplicate in order to be able to carry out the reconstitution or recomposition (no liability of the T.O. can be invoked because of the impossibility to reconstitute or the deadlines for reconstitution of the consignment), identity documents, visas, residence permits, vehicle registration documents; - Furs, works of art, sculpture or painting, antiques, paintings, objects of curiosity or collectibles, documents and samples whose market or conventional value is incommensurate with their intrinsic value; - Plants, living or dead beings, human remains, funeral urns, perishable foodstuffs and products (excluding medical products); - Firearms, military and similar equipment and documents, pornographic literature and material, alcohol, tobacco, narcotic products, products not admitted for importation into the country of destination; - Goods classified as dangerous by the conventions, laws or regulations in force and in particular those meeting the criteria and requirements of ADR (Decree of 1 June 2001 amended) and ICAO-IATA, namely: ∙Class 1: Explosive substances and articles ∙Class 2: Gases ∙Class 3: Flammable liquids ∙Class 4.1: Flammable solids ∙Class 4.2: Materials prone to spontaneous combustion ∙Class 4.3: Substances which, in contact with water, emit flammable gases ∙Class 5.1: Oxidizing materials ∙Class 5.2: Organic peroxides ∙Class 6.1: Toxic materials ∙Class 6.2: Infectious substances ∙Class 7: Radioactive materials ∙Class 8: Corrosive materials ∙Class 9: Miscellaneous hazardous materials and articles - Harmful, irritating, sensitizing, carcinogenic or mutagenic substances and preparations, toxic to reproduction or hazardous to the environment. If a customer entrusts such items to the T.O., it shall indemnify the T.O. for any claims, damages, interest and expenses resulting therefrom, and the T.O. shall have the right to dispose of such items in any manner as it deems appropriate, including the right to immediately abandon their delivery.

Article 5: DECLARATION OBLIGATIONS

The principal shall be liable for all consequences of a failure to comply with the obligation to provide information and to declare the very exact nature and specificity of the goods when such goods require special provisions, in particular having regard to their value and/or the coveting they are likely to give rise to, their dangerousness or fragility. In addition, the Principal expressly undertakes not to hand over illicit or prohibited goods (e.g. counterfeit products, narcotics, etc.) to the T.O. The principal shall bear alone, without recourse against the T.O., the consequences, whatever they may be, arising from erroneous, incomplete, inapplicable or late declarations or documents, including the information necessary for the transmission of any declaration required by customs regulations, in particular for the carriage of goods from third countries.

Article 5b: TRANSPORT ACCEPTANCE

The Principal undertakes to comply with the following admission conditions: The shipments must meet the standards below: Weight: Less than or equal to 32 kg. Maximum dimensions: The sum of the length + 2 heights + 2 widths must not exceed 300 cm, the length must not exceed 150 cm

Article 6: DEADLINES

The deadlines shall run from the day on which the Principal accepts the order. The deadlines are communicated for information only by the T.O. and are modifiable. Unless specifically agreed, failure to comply with the given deadlines shall not give rise to the payment of damages to the Principal. Any modification of the order requested by the Principal may lead to modification of the deadlines. The T.O. is automatically released from any liability relating to deadlines in the following different cases: - The Principal does not respond in due time to requests for additional information made by the Seller - The service cannot be performed within the agreed deadlines due to the Principal or his client – Failure by the Principal to comply with the obligations incumbent on him –

The case of force majeure. It is specified that the following events are assimilated to the case of “force majeure”: War, riots, strikes and popular movements, fire, accidents of all kinds, the failure of a supplier, the act of a third party. In all these cases known as “force majeure”, the T.O. will keep the buyer informed, in a timely manner, of the situation and its evolution so that the Principal can implement alternative arrangements Article 7: TARIFFS The services are performed at the price in force at the time of placing the order.The prices shown in the order are valid only for a maximum period of 30 days.

Article 7: TARIFFS

The services are performed at the price in force at the time of placing the order.The prices shown in the order are valid only for a maximum period of 30 days.

The stipulated prices will be revised on each anniversary date of the contract.

The revision index is the reference index for the activity.

The expiry date of the contract is specified in the specific conditions of the commercial contract.

If it is not specified, it shall be fixed at 1st January of the calendar year.

Article 8: TERMS OF SETTLEMENT

All our invoices are payable in full by transfer upon receipt and remain due, even in the event of loss, damage or delay resulting from unforeseeable circumstances or force majeure. In accordance with Article L441-6 of the French commercial Code, the agreed payment terms may in no case exceed thirty days from the date of issue of the invoice. In the absence of payment on the scheduled date, late penalties will be applied, without further notice, at the rate set by Article L 441-6 of the French commercial Code, increased by € 40 for recovery costs.

Should the claim be entrusted to a judicial officer or any recovery body, the amount shall be increased by an indemnity equal to 15% of the declared sum, with a minimum of €150, in addition to legal interest and any legal costs.

Any payments made prior to the due date shall not give rise to any discount deduction. By express agreement, the default of payment, even partial, will result in the immediate enforceability of all other invoices not yet due, and this without formal notice. As part of the online payment service by credit card, transport services are payable immediately. Payment is made at the time of order, by communicating the bank card number of the Client by means of a secure payment system (Carte Bleue, Visa, Mastercard, American Express network cards are accepted).

Article 9: RESPONSIBILITIES-INSURANCE

The liability of BLUBAG, for any justified damages for which it is legally bound, may not exceed the following indemnities:

* For consignments of less than 3 tonnes: € 23 per kilogram of gross weight of missing or damaged goods for each of the objects included in the shipment, not to exceed € 750 per lost, incomplete or damaged package, regardless of weight, volume, dimensions, nature or value.

* For shipments over 3 tonnes: € 14 per kilogram of gross weight of missing or damaged goods for each of the objects included in the consignment, not exceeding for each lost, incomplete or damaged consignment, whatever the weight, volume, dimensions, nature or value, a sum greater than the product of the gross weight of the consignment expressed in tonnes multiplied by € 2300.

* In case of proven commercial damage, the compensation shall not exceed the amount of the cost of transport.

In the event of loss or damage, the Principal must express reservations on the transport documents and send their precise and motivated protest to BLUBAG by registered letter within three days (excluding holidays) of receipt of the goods.

BLUBAG's pricing is based on these limitations and BLUBAG shall not be held liable for any other damages. When the shipper entrusts BLUBAG with goods whose value exceeds the limits indicated above, it is the responsibility of the shipper prior to each shipment, to declare this by a written order of insurance, failing which he will assume the risks of transport for this excess value. This spot insurance taken out on behalf of the claimant for remuneration is called AD VALOREM.

Article 10: CONTRACTUAL POSSESSORY LIEN

Regardless of the quality in which the T.O. intervenes, the Principal expressly acknowledges a conventional right of lien giving rise to a right of retention and of general and permanent preference over all the goods, securities and documents in the possession of the transporter, and this as guarantee for all claims (invoices, interest, expenses incurred, etc..) which the T.O. holds against him, even prior to or unrelated to the operations carried out in respect of the goods, securities and documents actually in his possession.

Article 11: CANCELLATION-INVALIDITY

Should any of the provisions of these General Terms and Conditions of Sale be declared null and void or deemed unwritten, all other provisions therein shall remain applicable.

Article 12: CLAIMS

Claims are admissible provided that the cost of the transport has been paid. Claims must be reported, whatever the cause or nature, within 72 hours by extrajudicial act or by registered letter accompanied by proof of the damage suffered, failing which they will be deemed inadmissible as of right. The Principal alone shall bear the consequences, whatever they may be, resulting from erroneous, incomplete, inapplicable or late declarations or documents. In the event of refusal of the goods by the Consignee, as in the event of default of the latter for any reason whatsoever, all initial and additional costs due and incurred by BLUBAG shall remain automatically the responsibility of the Principal.

Article 13: LAW AND JURISDICTION

This contract is subject to French law. In the event of a dispute or litigation, the courts of the registered office of the transport operator (T.O.) shall have sole jurisdiction whatever the nature, cause or place of the dispute and whatever the special conditions of the service, even in the event of multiple defendants or guarantee calls.

Article 14: PERSONAL DATA PROTECTION

BLUBAG undertakes to scrupulously monitor the regulations relating to the protection of personal data by ensuring that it complies with the provisions of the Data Protection Act n°7817 of 6 January 1978 as amended, European Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”), and any current or future laws or regulations relating to such regulations.

BLUBAG collects personal data (hereinafter referred to as the “Data”) from the Principal who contracts with it in order to carry out the transport services. The communication to BLUBAG of the data by the Principal is mandatory for the performance by BLUBAG of the above-mentioned services designed on the contractual relationship between BLUBAG and the Principal.

The recipients of the data are BLUBAG and all third parties such as carriers, logisticians, IT service providers participating in the implementation of the services (hereinafter “recipients”). BLUBAG and/or the recipients may use the data to perform the services related to the contract. BLUBAG may use the data for the following purposes: Commercial communication such as sending newsletters, promotional offers (provided they relate to services identical to those of the contract), etc.

The assessment of the satisfaction level of the Client and/or recipients, in particular by means of satisfaction surveys (by email or telephone). The data shall be kept for periods in accordance with the retention periods in force specific to each type of data. The Client shall entrust BLUBAG with data relating to its customers or any other third party (hereinafter “clients of the Principal” or “its customers”) in strict compliance with the regulations on personal data. The Principal, in his capacity as controller, undertakes to have carried out all the prior information and formalities necessary for the implementation of the processing of personal data that he carries out. The Principal undertakes in particular to inform the persons concerned of the transfer to BLUBAG. The Principal may at any time exercise his right of access to data concerning him, his right to object to receiving prospecting and his right of rectification or deletion, as well as his right of portability.

Article 1: ACTIVITY AND SCOPE OF APPLICATION

BluBag ensures all forms of delivery under the express condition that such deliveries do not compromise the safety of the driving staff and are fully compatible with regulatory working and safety conditions.

The purpose of these conditions is to define the terms of execution by BLUBAG, as a Transport Organizer (O.T.), in any capacity, of activities and services related to the physical movement of shipments and/or the management of goods flows, whether packaged or not, of all kinds, from all sources, to all destinations, at a price freely agreed upon ensuring fair remuneration for the services rendered, both domestically and internationally.

Any engagement or operation whatsoever with BLUBAG implies unconditional acceptance by the client of the conditions defined herein.

Regardless of the transportation technique used, these conditions regulate the relationships between the client and BLUBAG.

No specific condition or other general conditions emanating from the Client (Ordering Party) can prevail over these, except with formal acceptance by BluBag.

Article 2: DEFINITIONS

For the purposes of these General Conditions, the terms below are defined as follows:

a) Ordering Party (or Client)

By Ordering Party (or Client), we refer to the party contracting the service with BluBag.

b) Recipient

By Recipient, we mean the party, designated by the Ordering Party or its representative, to whom the delivery is made. The Recipient is party to the transport contract upon its formation.

c) Package

By Package, we mean an object or a material set composed of several objects, regardless of weight, dimensions, and volume, making up a unit load at the time of transport (crate, cage, box, container, envelope, bundle, barrel, package, strapped or wrapped pallet, roll, bag, suitcase, etc.), prepared by the sender before pickup, even if the contents are detailed in the transport document.

d) Shipment

By Shipment, we mean the quantity of goods, including packaging and load support, actually made available at the same time to the transport and/or logistics operator and whose movement is requested by the same Ordering Party for a single recipient from a unique loading location to a unique unloading location.

Article 3: OBLIGATIONS OF THE ORDERING PARTY (OR CLIENT)

a) Packaging

The goods must be conditioned, packaged, marked, or counter-marked at the time of handing over to the O.T., in a way that they can withstand a transport executed under normal conditions, as well as the successive handlings that necessarily occur during these operations. It must not constitute a danger to the driving or handling personnel, the environment, the safety of transport vehicles, the other transported or stored goods, the vehicles, or third parties.

Should the Ordering Party entrust the O.T. with goods contravening the aforementioned provisions, they would travel at the risk and peril of the Ordering Party and under the discharge of all O.T. responsibilities.

b) Labeling

Clear labeling must be affixed to each package, object, or load support. This labeling, which may be affixed by the Ordering Party, is provided by the O.T.

This labeling thus allows for immediate and unambiguous identification of the sender, recipient, delivery location, and nature of the goods.

It is clearly understood that a significant part of the information, notably and without limitation: information concerning the sender, delivery address, recipient contacts, declared nature of the goods, etc., is the sole responsibility of the Ordering Party and can in no way engage the responsibility of the O.T.

The labels' mentions must correspond to those on the transport document.

c) Declarative Obligations

The Ordering Party is responsible for all consequences of a lack, insufficiency, or defectiveness of the packaging, marking, or labeling, as well as a failure to inform and declare the nature and specificities of the goods, for example regarding dangerous goods.

The Ordering Party alone bears all consequences, whatever they may be, resulting from incorrect, incomplete, inapplicable, or belatedly provided declarations or documents.

d) Reservations

In case of loss, damage, or any other damage suffered by the goods, or in case of delay, it is up to the recipient and/or the consignee to make regular and sufficient observations, to take motivated reservations and in general to perform all useful acts to preserve the recourse and to confirm said reservations in the forms and deadlines provided by law, failing which no action in guarantee can be exercised against BluBag or its substitutes.

e) Refusal or Failure of the Recipient

In case of refusal of the goods by the recipient, as in case of failure of the latter for any reason whatsoever, all initial and additional costs due and incurred for the account of the goods will remain fully chargeable to the Ordering Party.

e) Customs Formalities

In case customs operations need to be carried out, the Ordering Party guarantees the O.T. against all financial consequences resulting from erroneous instructions, inapplicable documents, etc., leading in general to additional duties and/or taxes, fines, etc., from the concerned administration.

Article 4: TRANSPORT RESTRICTIONS

The O.T. refuses:

- Goods that could cause damage to people, materials, the environment, other transported goods, and those posing risks the O.T. deems unacceptable, specifically including but not limited to the following items:

- Jewelry, watchmaking articles made even partially of precious metals, pearls, precious and semi-precious stones, silverware, coins, gold or silver in bullion, coin, powder form, cyanide or residue form, or any other mineral form, platinum, and other precious metals, payment means, banknotes, checks, credit cards, currencies, stocks, bonds, meal vouchers, holiday checks, gift vouchers, active phone cards, discount vouchers, titles, and any type of securities, coins of any state, fiscal stamps, postal stamps, lottery and betting tickets, tender documents or pre-qualification dossiers in the context of market allocations;

- Photographs, negatives, plans, tracings, discs, magnetic tapes without the sender having previously kept a copy for reconstruction or recomposition (no responsibility of the O.T. can be called due to the impossibility of reconstruction or the delays of reconstruction of the shipment), identity documents, visas, residence permits, vehicle registrations;

- Furs, works of art, sculptures or paintings, antiques, pictures, curiosities or collectible items, documents and samples whose commercial or conventional value is disproportionately higher than their intrinsic value;

- Plants, living or dead beings, human remains, funeral urns, perishable food and products (excluding medical products);

- Firearms, military material and documents, pornographic literature and materials, alcohol, tobacco, narcotics, products not admitted for importation in the destination country;

- Goods classified as dangerous by current conventions, laws, or regulations, particularly those meeting the criteria and prescriptions of the ADR (Agreement of 1 June 2001 modified) and OACI-IATA, such as:

- Class 1: Explosive materials and objects

- Class 2: Gases

- Class 3: Flammable liquids

- Class 4.1: Flammable solids

- Class 4.2: Self-igniting substances

- Class 4.3: Substances which, in contact with water, emit flammable gases

- Class 5.1: Oxidizing substances

- Class 5.2: Organic peroxides

- Class 6.1: Toxic substances

- Class 6.2: Infectious substances

- Class 7: Radioactive materials

- Class 8: Corrosive substances

- Class 9: Various dangerous substances and objects

- Substances and preparations that are harmful, irritating, sensitizing, carcinogenic, mutagenic, toxic to reproduction, or dangerous for the environment.

If a client entrusts such items to the O.T., they must compensate the O.T. for all claims, damages, interests, and costs resulting from it, and the O.T. has the right to dispose of such items as it sees fit, including the right to immediately stop their transport.

Article 5: DECLARATIVE OBLIGATIONS

The Ordering Party is responsible for all consequences of failing to inform and declare the very exact nature and specificity of the goods when they require special provisions, particularly regarding their value and/or the covetousness they may provoke, their dangerousness, or their fragility.

Moreover, the Ordering Party expressly agrees not to hand over illicit or prohibited goods (for example, counterfeit products, narcotics, etc.) to the O.T.

The Ordering Party alone, without recourse against the O.T., bears all consequences, whatever they may be, resulting from incorrect, incomplete, inapplicable, or belatedly provided declarations or documents, including the information necessary for the submission of any declaration required by customs regulations, especially for the transport of goods from third countries.

Article 6: ACCEPTANCE OF TRANSPORT

The Ordering Party agrees to adhere to the following acceptance conditions:

The parcels entrusted must comply with the standards below:

Weight: less than or equal to 32 kg.

Maximum dimensions: the sum of the length + 2 heights + 2 widths must not exceed 300 cm, with the length not exceeding 150 cm.

Article 7: DEADLINES

Deadlines commence from the day the Ordering Party accepts the order.

The deadlines are provided for information purposes by the O.T.; they may be modified. Except for express special agreement, failure to meet the deadlines shall not give rise to the payment of damages in favor of the Ordering Party.

Any modification of the order requested by the Ordering Party may lead to a change in deadlines.

The O.T. is automatically released from any responsibility regarding deadlines in the following cases:

- The Ordering Party does not respond in time to additional information requests made by the Seller.

- The service cannot be executed within the agreed deadlines due to the Ordering Party or its client.

- Non-compliance by the Ordering Party with the obligations placed upon it.

- Cases of force majeure. It is specified that events such as war, riots, strikes and social movements, fire, accidents of all kinds, supplier default, and third party actions are assimilated to cases of "force majeure." In all these so-called "force majeure" cases, the O.T. will inform the buyer in a timely manner about the situation and its evolution so that the Ordering Party may implement a supplementary plan.

Article 8: SERVICE RATES

Services are performed at the price in effect at the time of placing the order.

The prices listed in the order are valid for a maximum duration of 30 days.

The stipulated prices will be subject to revision at each anniversary date of the contract.

The revision index is the reference index of the activity.

The contract expiration date is specified in the Special Conditions of the commercial contract. If not specified, it is set on January 1st of the calendar year.

Article 9: PAYMENT CONDITIONS

All our invoices are payable in full upon receipt by wire transfer and are always due, even in case of loss, damage, or delay resulting from fortuitous events or force majeure.

In accordance with Article L441-6 of the Commercial Code, agreed payment deadlines cannot in any case exceed thirty days from the invoice issuance date. In the absence of payment on the scheduled date, late penalties will be applied, without further notice, at the rate established by Article L 441-6 of the Commercial Code, increased by €40 for recovery costs. When the claim is handed over to a bailiff or any collection agency, the amount will be increased by a compensation equal to 15% of the declared sum, with a minimum of €150, in addition to legal interest and possible court costs.

All payments made before the due date do not entitle to any discount deduction.

By express agreement, the failure to pay, even partially, will result in the immediate demand for all other invoices not yet due, without the need for a formal demand.

Within the framework of online payment services by credit card, transport services are payable immediately.

Payment is made at the time of ordering, by communicating the Ordering Party's credit card number through a secure payment system (Carte Bleue, Visa, Mastercard, American Express cards are accepted).

Article 10: LIABILITIES – INSURANCES

The liability of BLUBAG cannot exceed for all justified damages for which it is legally liable, the following indemnities:

* For shipments of less than 3 tonnes: €33 per kilogram of gross weight of missing or damaged goods for each of the objects included in the shipment, without exceeding €1000 per lost, incomplete, or damaged package, regardless of weight, volume, dimensions, nature, or value.

* For shipments of more than 3 tonnes: €20 per kilogram of gross weight of missing or damaged goods for each of the objects included in the shipment, without exceeding for the entire lost, incomplete, or damaged shipment, regardless of weight, volume, dimensions, nature, or value, a sum greater than the product of the gross weight of the shipment expressed in tonnes multiplied by €3200.

* In case of proven commercial prejudice, the indemnity could not exceed the amount of the transport price.

In case of loss or damage, the Ordering Party must express reservations on the transport documents and send to BLUBAG by registered letter, their precise and motivated protest within three days (excluding public holidays) of the goods' receipt.

BLUBAG's pricing is established considering these limitations, and we could not be held to compensate any other prejudice. When the shipper entrusts us with goods whose value exceeds the above-indicated limits, it is their responsibility to declare this to us in advance through a written insurance order before each shipment, failing which they will assume the risks of transport for this excess value. This ad hoc insurance that we contract on behalf of the requester for a fee is called AD VALOREM.

Article 11: CONVENTIONAL PLEDGE RIGHT

Regardless of the capacity in which the O.T. acts, the Ordering Party expressly recognizes a conventional pledge right entailing the right of retention and preference general and permanent on all goods, values, and documents in possession of the transport operator, as a guarantee of the totality of claims (invoices, interests, expenses incurred, etc.) that the O.T. holds against it, even previous or unrelated to the operations performed concerning the goods, values, and documents actually in its hands.

Article 12: CANCELLATION – INVALIDITY

Should any provision of these General Conditions of Sale be declared null or deemed unwritten, all other provisions shall remain applicable.

Article 13: COMPLAINTS

They are admissible provided that the transport price has been paid. To be admissible by right, complaints, regardless of their cause or nature, must be reported within 72 hours by extrajudicial act or by registered letter accompanied by the justifying documents of the suffered prejudice. The Ordering Party alone bears all consequences, whatever they may be, resulting from incorrect, incomplete, inapplicable, or belatedly provided declarations or documents. In case of refusal of the goods by the recipient, as well as in case of failure of the recipient for any reason whatsoever, all initial and additional costs due and incurred by BLUBAG will remain at the charge of the Ordering Party.

Article 14: LAW AND JURISDICTION

This contract is subject to French law. In case of dispute or contention, only the Courts of the Headquarters of the Transport Operator (O.T.) are competent, regardless of the nature, cause, or place of the dispute and whatever the special conditions of the service, even in case of multiple defendants or warranty calls.

Article 15: PROTECTION OF PERSONAL DATA

BLUBAG commits to rigorously observe the regulations relating to the protection of personal data, ensuring compliance with the provisions of the French Data Protection Act No. 78-17 of January 6, 1978, as amended, the European Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter "GDPR"), and any current or future law or regulation pertaining to this regulation.

BLUBAG collects personal data (hereinafter "Data") from the client "Ordering Party" contracting with it to perform transport services. The communication of Data by the Ordering Party to BLUBAG is mandatory for the execution by BLUBAG of the aforementioned services and conceived based on the contractual relationship binding BLUBAG to the Ordering Party.

The Data is intended for BLUBAG and all third parties such as carriers, logistics providers, IT service providers participating in the implementation of the services (hereinafter "Recipients").

BLUBAG and/or the Recipients may use the Data to perform the contract-related services. BLUBAG may use the

Data for the following purposes: communication of a commercial nature such as sending newsletters, promotional offers (provided they concern services identical to those of the contract), etc.; assessment of the satisfaction level of the Ordering Party and/or the recipients, including through satisfaction surveys (by email or phone).

The Data will be kept for durations compliant with the retention periods in force specific to each type of data.

The Ordering Party must provide BLUBAG with Data concerning its clients or any other third party (hereinafter "Ordering Party's Clients" or "its Clients") strictly respecting the regulations on personal data.

The Ordering Party, as the data controller, commits to having carried out all prior information and necessary formalities for the implementation of personal data processing it performs.

The Ordering Party, in particular, commits to informing the concerned individuals about the transfer to BLUBAG.

The Ordering Party may at any time exercise their right of access to Data concerning them, their right to object to receiving prospecting, and their right to rectification or deletion, as well as their right to data portability.